Review policy

Reviews on JustNearby help people choose local businesses. To keep them useful and fair:

Who can review

• You must sign in with your email address before you review. We never show your email.
• One review per person per business. You can update it at any time.
• Owners and staff can't review their own business, and businesses must not review competitors.
• Reviews must be about your own, genuine experience. Don't post reviews you've been paid or rewarded for, or written for someone else. Everyone confirms this before their review is published.
• Businesses must not offer discounts, gifts or anything else in return for reviews, or only ask happy customers. Asking all customers for honest feedback is fine.

How we check

• Every reviewer signs in with an email code, so each review is tied to a real email address.
• We limit how many reviews one person can post, block owners from reviewing listings they manage, and look into sudden bursts of reviews for one business.
• If a review is removed, the person who wrote it sees why when they next sign in, and can ask us to look again.

What we publish

• We publish all genuine reviews, good and bad. Businesses can't remove reviews they don't like, and we don't hide negative reviews.
• We remove reviews that are fake, abusive, discriminatory, include personal information, or aren't about a real experience with the business.
• Businesses can reply publicly to any review.

Reporting a review

Anyone can report a review using “Report this review”. We look at reports within two working days and keep a record of what we decide. Reviews we believe are fake are removed, and businesses that arrange fake reviews may lose their listing's paid features or be removed.

JustNearby doesn't edit reviews and doesn't change the order of reviews for payment. Ratings are the average of all published reviews.