Terms of use

The terms for using JustNearby, managing a listing and paying for extras.

JustNearby is operated by Systra AI Ltd, registered in England and Wales, company number 16068749. Registered office: 4 Pallister Road, Clacton-on-Sea, England, CO15 1PQ. In these pages, “we” and “us” mean Systra AI Ltd. Contact: hello@webfreezee.co.uk.

These terms cover using JustNearby, managing a listing and paying for extras. Please also read our privacy notice, cookies and review policy.

Using the directory

You can search and browse JustNearby free. Listings come from businesses' own websites, their owners, and public registers: Companies House, the Food Standards Agency, the Care Quality Commission, DVSA, Ofsted, the Charity Commission and the NHS. We work to keep them accurate, but we can't guarantee every detail, and we don't recommend or vouch for any business. Check what matters to you, such as registrations and insurance, before you hire anyone.

Please don't copy the directory in bulk, scrape it, or use it to send unsolicited marketing.

Managing a listing

  • Only claim or manage a listing if you own the business or are authorised to act for it.
  • Keep your details accurate. Don't add misleading claims, other businesses' names or content you don't have the rights to, including photos and logos.
  • We may edit, hide or remove listings or content that break these terms, or that we reasonably believe are inaccurate or unlawful. If we restrict or remove a claimed listing, we tell the owner why by email, and they can ask us to look again.
  • You can ask us to remove your listing at any time.

How results are ordered

Search results are ordered by how well they match what was searched for and where, then by distance. Category and town pages, sorted by “Recommended”, list Enhanced listings (paid, marked “Enhanced”) first and free listings after them. Within each group, listings are ordered by how complete and trustworthy they are: a verified owner, a phone number or website, reviews and a good rating, a description, a logo and opening hours. Listings with the same score take turns at the top, changing each day, so no name is always first. Sorting by rating or A to Z, and by distance in search, ignores payment. On a town's page for a trade, up to five sponsored spots appear above the results, marked as Ads, in the order of the spot paid for (spot 1 at the top). Reviews and ratings can never be bought.

Complaints from businesses

If you're unhappy with how we've handled your listing, a review or a payment, email hello@webfreezee.co.uk with “Complaint” in the subject. We acknowledge complaints within two working days and aim to resolve them within 15 working days. If we can't agree, we're willing to use mediation.

Reviews

Reviews must follow our review policy. We may remove reviews that break it. Business owners must not write, buy or arrange fake reviews.

Enhanced listings and sponsored places

  • Enhanced costs £50 a year. A sponsored spot costs, a year on top of Enhanced, £50 for spot 1, £40 for spot 2, £30 for spot 3, £20 for spot 4 and £10 for spot 5. Prices are shown before you pay.
  • Each town-and-trade page has five sponsored spots. You choose a free spot when you pay. If two businesses pay for the same spot at the same moment, the second gets the next free spot below it, never a dearer one, and we refund the difference; if none is free, we refund the payment.
  • You pay by card through our payment provider, Stripe, once a year in advance. Features switch on when the payment goes through.
  • Your plan renews automatically each year at the price then shown on our pricing page, until you cancel. We email you before each renewal. If the price is going to change, we tell you at least 30 days before it applies to you.
  • You can cancel at any time from your listing (Manage billing). Cancelling stops the next renewal; paid features stay on until the end of the year you have paid for. We don't refund part years, unless the law requires it or we stop providing the service.
  • A sponsored spot needs an active Enhanced plan. If Enhanced ends, the sponsored spot ends with it. If your listing moves to a different town or trade, your spot moves to that page if the same spot or a cheaper one is free there.
  • Systra AI Ltd is not VAT registered, so no VAT is charged. If that changes, we'll tell you before it affects any payment.
  • Paid features are always labelled: sponsored spots as Ads, Enhanced listings as Enhanced. Paid links are marked as sponsored for search engines. Payment never changes reviews or ratings.

Our responsibility

We provide JustNearby as it is. We are not responsible for the work, products or conduct of businesses listed here, or for losses caused by relying on a listing. Nothing in these terms limits liability that the law does not allow us to limit, or your statutory rights.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply.

Changes

We may update these terms. We'll change the date below. If you manage a listing or pay for a plan, we'll email you at least 15 days before a change takes effect, unless the law requires it sooner.

Last updated 11 November 2026.