What needs a licence
In England, boarding for dogs or cats, including home boarding and dog day care, needs a licence from the local council under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. Selling pets and some dog breeding also need a licence. Grooming and dog walking do not.
Star ratings
Licensed businesses get a rating from one to five stars, based on their welfare standards and an assessment of risk. Ask to see the licence, which shows the rating and when it runs out. In Norfolk, these licences are issued by the district councils, which can confirm whether a business is licensed.
Questions for a groomer
- What training or qualifications do you have?
- How do you handle nervous or older dogs?
- How long will my dog be with you, and how is drying done?
- Do you have insurance that covers animals in your care?
Dog walkers
Ask how many dogs they walk at once, whether dogs go off the lead, how they transport them and what they do in hot weather. Some councils limit how many dogs one person can walk in certain public places, so check with your district council.
Vaccinations and microchips
Boarding kennels and day care will ask for proof of vaccinations, often including kennel cough. In England, dogs must be microchipped by eight weeks old and cats by 20 weeks. Keep your contact details up to date on the microchip database.
Before you leave your pet
Visit first. Ask how often staff check the animals, where they sleep and which vet they use in an emergency. Leave your own vet's details and any medication instructions in writing.