How NHS dentistry works
You do not register with an NHS dentist in the way you register with a GP. There are no catchment areas: any practice with an NHS contract can take you on if it has space. Use the Find a dentist service on nhs.uk, which shows whether a practice says it is taking new NHS patients, then call to check.
NHS dental services in Norfolk are commissioned by NHS Norfolk and Waveney Integrated Care Board, which can give you information about NHS dentistry in the area.
NHS charges and free treatment
NHS dental treatment in England is charged in three bands, depending on the treatment you need. You pay one charge for each course of treatment, even if it takes several visits. The charges usually change each April, so check the current amounts on nhs.uk.
Treatment is free if you are under 18, under 19 and in full-time education, pregnant or have had a baby in the last 12 months, or get certain benefits. Check before you claim: you can be fined for a wrong claim.
Urgent dental care
If you need urgent dental care and do not have a regular dentist, call NHS 111 or use 111.nhs.uk. Go to A&E for heavy bleeding, injuries to the face or mouth, or swelling that affects your breathing, swallowing or eyesight.
Private dentistry
Many practices offer private treatment, paid per visit or through a monthly plan. Ask for a written treatment plan and the cost before treatment starts. A practice can offer both NHS and private care, and should be clear which you are getting.
Check registration
Dentists, dental hygienists, dental therapists, dental nurses and dental technicians must be registered with the General Dental Council. You can search the register at gdc-uk.org. Tooth whitening should only be carried out by a registered dental professional.
Complaints
Complain to the practice first. For NHS treatment, if you are not happy with the reply, you can take it to the Parliamentary and Health Service Ombudsman. For private treatment, the Dental Complaints Service, run by the General Dental Council, can help.