Get the problem looked at properly
Ask the roofer to inspect the roof and explain what is wrong, with photos if they go up. Get two or three written quotes for the same work. A small repair and a full re-roof are very different jobs.
Building Regulations
Small repairs usually do not need approval. Replacing a large part of a roof, or changing to a heavier covering, can need Building Regulations approval, including for insulation and the roof structure. Ask the roofer whether the job needs approval and who will apply. If you are unsure, ask your council's building control team.
Scaffolding
Scaffolding on a pavement or road needs a licence from the highway authority, which in Norfolk is Norfolk County Council. The scaffolding firm usually applies. Check whether scaffolding is included in the quote.
Listed buildings, conservation areas and thatch
If your home is listed, changes to the roof, including different materials, may need listed building consent. Some roof changes in conservation areas need planning permission. Norfolk has many thatched buildings: use a thatcher with experience of the material on your roof, such as water reed or long straw.
Bats and nesting birds
Bats often roost in roofs, and they and their roosts are protected by law. If bats may be present, take advice before work starts: some work needs a licence from Natural England. Active birds' nests are also protected.
Guarantees and paying
- Ask what guarantee is offered and whether it is insurance-backed, so it still applies if the business closes.
- Do not pay the full cost up front.
- Check they have public liability insurance.
- Be wary of anyone who knocks on your door saying your roof needs urgent work. If you agree a contract in your home, you usually have 14 days to cancel.